Troubleshooting Error Messages/Problems With Accessing the Library’s online articles, ebooks, streaming videos, etc.
Answer
When you have problems accessing the library’s online resources, follow the Troubleshooting Access Problems steps on our Online Library Access guide. Following those steps to clear your browser cache and/or log into UM-Dearborn VPN usually solves the problem.
If you continue having trouble accessing the library’s online resources even after following those troubleshooting steps to clear your browser cache and log into UM-Dearborn, please contact the library again, along with information about the specific library resources you're trying to access. We’ll consult with our library Systems team and try to figure out what's going on.
